Membership Terms & Conditions

This Direct Debit Request Service Agreement sets out the terms on which you have authorised us, Nourish Health Food & Pharmacy to arrange for payment of amounts that become payable on your membership account to be made by deductions from your bank account at, or by charging your credit card with, your financial institution (Direct Debit Request). Direct debiting through the Bulk Electronic Clearing System (BECS) may not be available on all bank accounts. Before you complete the Direct Debit Request, ensure your bank account details are correct.
Your Direct Debit Request authorises us to arrange for payment of the amounts due to Nourish Health Food & Pharmacy for the services we provide to you, at the due date of your bill(s) or another date as agreed between us. This authorisation also enables any changes in those amounts and payment times, to occur automatically – you will not need to complete a new form. Any new contracted services added to your Nourish Health Food & Pharmacy account will be subject to the existing Direct Debit Request arrangements.
Invoicing of your Nourish Health Food & Pharmacy membership services is done using the payment plan outlined in Appendix 1 and in your EzyPay direct debit form. Your membership will commence on the date you complete and submit your direct debit form. It will be valid for 12 months from that date and will automatically restart at the end of the 12-month period.
We can vary this Agreement at any time after giving you 14 days’ notice of the changes.
If you cancel, vary, defer or suspend your direct debit arrangements, or stop or suspend an individual debit from taking place under it, you must arrange with Nourish Health Food & Pharmacy a suitable alternative payment method for all outstanding fees due, and ongoing contractual obligations.
You must notify Nourish Health Food & Pharmacy if the nominated account is transferred or closed.
If you are paying by direct debit from a bank account, please ensure that your financial institution allows direct debits on your nominated account.
If any bank fees are incurred by Nourish Health Food & Pharmacy from a dishonoured direct debit, these fees may be passed on to you.
Upon cancellation of your contract with Nourish Health Food & Pharmacy, all direct debit requests will also be deemed cancelled.
If the membership is cancelled the contract will need to be paid out in accordance to the number of consultations, subscription boxes and any testing kits claimed up to the date of cancellation. See Appendix 1.
Where you consider that a debit has been initiated incorrectly, you can contact our accounts department on 08 9750 5511 or send an email with details of your dispute to [email protected]
Nourish Health Food & Pharmacy employs the policy of treating all records and account details relating to this Direct Debit Request as Private. We will keep information about your bank account confidential, except to the extent necessary to administer your direct debit arrangements. If a claim is made on our financial institution in relation to an alleged incorrect or wrongful debit, we may be required to disclose this information to our financial institution.

Appendix 1

If the monthly membership is cancelled prior to the end of the 12 months the following payout percentages will be deducted from your nominated bank account or credit card. * You may also be required to pay the costs of subscription boxes and any testing kits claimed up until the date of cancellation.

Nourish Life Membership Plan

1 nutritionist consultation claimed – Required to pay out 60% of total membership

2 nutritionist consultation claimed – Required to pay out 100% of total membership

Health Reset Membership Plan

1 nutritionist consultation claimed – Required to pay out 40%

2 nutritionist consultations claimed – Required to pay out 60%

3 nutritionist consultations claimed – Required to pay out 100%

Optimal Performance Membership Plan

1 nutritionist consultation claimed – Required to pay out 60%

2 nutritionist consultations claimed – Required to pay out 80%

3 nutritionist consultations claimed – Required to pay out 100%